Who are we
We are Natural Waters Limited trading as The Water Filter Men and can be contacted on the below contact details:
· Telephone: 00353 429 326 673 (from the UK) and on 0429 326 673 (from ROI)
· Address: 62 to 63 Anne Street, Dundalk. Ireland.
Why do we collect and use your personal information
We collect and use your personal information in order for us to provide you with our water filter sales service. The personal information that we typically collect to perform your transaction(s) include your full name, contact details and address details.
We have an online payment facility on our websites which obtains your payment card details to finalise your transaction(s). We do not hold these payment card details, and these are held by a third party payment service provider.
We have a contact us form on our website(s) which enables you to provide us with your name, email address, phone number and enquiry details to enable us to contact you and/or respond to your enquiry.
We may use your personal information to send marketing communications to you about similar products and services that may be of interest to you. We will send our marketing communications to you by email. It is to be noted that you can object to your personal information being used by us to send you marketing information. Each marketing email will also include an unsubscribe link to enable you to opt-out of receiving future marketing communications.
What happens if I do not provide my personal information
We need your personal information in order to provide our water filter sales service to you. If we do not collect your personal information we will not be able to provide our services to you.
Who will we share your personal information with
We use a third-party payment service provider who embeds their payment application onto our website to allow you to pay for your chosen goods. The payment card details that you enter into the online payment application will be received and handled by the third-party payment service provider.
We use a third party to maintain our website and another third party to host our website. These third parties may use other third parties, for example, to provide the server to host our website. The third-party service providers we use may have access to or be required to gain access to your personal information for the limited purpose of being able to provide us with their services.
We may share your personal information with law enforcement agencies, fraud prevention agencies and regulatory bodies such as the Data Protection Commissioner and HMRC when required to do so by law.
We may engage the services of professional advisers such as compliance consultants, lawyers and accountants who may be given access to your personal information in order to provide their services to us. We will ensure that your personal information is protected by obtaining a written undertaking of confidentiality from the professional service providers.
How long will we store your personal information
We will store your personal information for up to six years from ceasing to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.
If you do not exercise your right to object to marketing or unsubscribe to our marketing emails we will store your personal information for marketing purposes until you exercise your right to object or unsubscribe.
What are your rights in relation to your personal information
Right to access
You have the right to request copies of the personal information we hold about you at any time.
Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.
Right to erasure
You have the right to request that we delete your personal information from our records.
Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.
Right to restrict processing
You have the right to request that we restrict how we use your personal information.
Right to object
You have the right to object to the collection and use of your personal information at any time.
Right to data portability
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
How can I exercise my rights in relation to my personal information
You can exercise all of your rights by contacting us on any of the above contact details.
How do I lodge a complaint about the use of my personal information
You can lodge a complaint with us directly by contacting us on one of the above contact details.
You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.
You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.